We understand that creating the perfect invitation can some times feel a little overwhelming. Below is a list of questions that are frequently asked, which may help you in the process. If you do not see an answer you are looking for, please don’t hesitate to contact us! We are always happy to help.

What is the price for your invitations?

A. |  Our standard invitation suite starts at $5.50 each with a minimum order of 25.

What does an “invitation suite” include?

A. |  An invitation suite includes your choice of design from our Signature Stationery collection which includes:
1 Invitation (main layer + matting layer)
1 Invitation Envelope
1 Reply Card (main layer + matting layer)
1 Reply Envelope

Can I order from you if I’m out of state?

A. |  Yes, we happily service clients all over the world. It doesn’t matter where you are located. 

How much is shipping and handling?

A. | We will calculate shipping and handling fees as soon as your order is complete as it is based on weight and dimensions of your final package size. We will also give you the options to choose what is best for you, your budget and timeframe (USPS ground, UPS, FEDEX, next day, overnight, etc.)

Can you over night or express my package?

Yes, we sure can; however, the additional fees are your responsibility.

Can you ship to a P.O. box?

Unfortunately, at this time we do not ship to P.O. boxes or APO/FPO addresses.

How long does the order process take?

A. |  The average invitation order from start to finish takes about 4 – 6 weeks depending on how quickly you approve your proof.  Our advice is to order your pieces 8 – 12 weeks before the date in which you need to maili them out. This time does not include shipping time from us to you. 

(Example: If your event is June 23 and you want to make your invitations out 6 weeks prior, then we recommend you to start the design process with us no later than March 16th.)

Any order other than invitations take on average 2 – 4 weeks from start to finish.  If you order an several stationery products from us including the invitations, your process can be done much quicker.  Reception stationery can take as little as 1- 2 weeks from start to finish.

 If I need a quicker turn around time, can you help?

Yes, we do have a rush option available.  Rush fees start at 25% additional fees, on top of our standard rate, plus expedite shipping and handling fees.

Can I change the colors on any of your pieces?

Definitely!  That’s what the customization process is all about.  You can choose any paper, ink color, or embellishments for any of our designs.You can see the color options in the proofing stages.

What options are available for envelope addressing?

Luckily, we offer several options when it comes to addressing your envelopes.

1.| We can ship the blank envelopes to you ahead of time in which you can then choose to take care of addressing yourself, through a friend, or your own personal calligrapher.

2.| We have several professional calligraphers in which we can work with while we are assembling your stationery pieces.

3.| We can have your return address printed in a matching font. Then you can choose to have a calligrapher or yourself write the guests’ address.

4.| We have great custom envelope wraps with your design and matching font, plus return address printed on them.

How many proofs are included in my order?

For our Signature Stationery, you will receive two rounds of proofs and for our Custom Stationery, you will receive five rounds of proofs in which you make any and all changes, corrections, or revisions to.    Any additional proofs beyond these two will inquire a $25 fee unless it was a mistake on our end.

What if my order is printed with an error?

We strongly encourage you to have a minimum of 3 persons proof your order before it goes to print.  If you proof has been signed off, unfortunately the reprint and assembly fees will be at your expense. 

Do you have a catalog?

A. |  Because we do not mass produce our work, we do not have a catalog of standard items; however, you can peruse our designs on our gallery page and order samples.

What is the cost of a sample?

A sample stationery package is $20, which will be applied towards your purchase when you sign a contract with us.  We will mail you a small package of various pieces printed from previous orders. This way you can touch and see our physical product.

Can I combine elements from two different designs?

A. |  Yes, this would be a semi-custom order and we have done it several times. This is a great way to personalize your pieces!

Can I save money if I do my own assembly?

A. |  Yes, you sure can! It varies from $0.50 – 1.50 per piece in cost savings. We will design, print, and cut everything so you can have a great craft day assembling the pieces with family and friends.

What type of payments do you accept?

A. |  Our preferred method of payment is through Paypal.  You do not have to have an account set up, as we will send you a very easily link to follow.  If you prefer to pay with check or money order, please note the process will take longer as we do not begin any work until your payment has cleared.

What is your cancellation policy?

A. |  Completion of contract is deemed ones design / production and products listed have been completed. Both client and Designer reserve the right to cancel the contract at any time; however, once design or print production has began, there are no refunds on the service or product. In the case of a cancellation, notification must be received in writing from either party. Additional funds that may be due are billed at a prorated scale and an invoice will be sent within 10 days of the cancellation. This amount will be no less then the non-refundable retainer and will not exceed the agreed package amount. All design and product fees shall be retained. Postponements beyond the control of The Event Essentials and the client such as Acts of Nature will result in rescheduling of the design and production deadline. (Additional charges may apply)